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Formicary Corrosion – What Is It, and Does It or Will It Affect You!?

By Rick Hatch, Owner of R&W Heating Energy Solutions, LLC Definition: Corrosion pits that form [...]

10
May
Oil Quality Control

We have heard the words “quality control” regulating everything from oil burners and boilers, to furnaces, and [...]

01
Apr
The Importance of an Annual Maintenance

By Rick Hatch, Owner of R&W Heating Energy Solutions, LLC So, you had a new [...]

01
Nov
Heating and Cooling 101

By Rick Hatch, Owner of R&W Heating Energy Solutions, LLC When it comes to taking [...]

22
Aug
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Google Rating
4.3
Based on 79 reviews
R & W Heating Energy Solutions LLC
4.3
Bill Jones
Bill Jones
02:42 03 Feb 23
Little late on this review, but early enough for those planning on their ac split unit installs for our next summer. One, punctual, two, cost in the budget, and three service. Showed up for estimate. Price was where I expected for a 15k handler and one indoor unit, and three, on time, flawless install. Electrician is separate arrangement, but their recommendation, was spot on. Install was 2021. And if I call Rw , they would be here first since they installed. SE CT, these are your people. Give them a chance, you won't be disappointed.
Kevin Donohue
Kevin Donohue
21:38 27 Jan 23
Adrian Bialobrodec
Adrian Bialobrodec
20:22 04 Jan 23
Seems like they try to upcharge as best they can each time they come out to service your furnace. Keep in mind this part of it was manageable but the last service call they charged me almost 600 bucks for a cleaning... understandably I did make a blunder by not being there the first time so they "had" to come back to do the cleaning which I don't understand because I didn't have any outstanding balances with them and I was a loyal customer to them and when I tried to catch a small break on the price so I didn't pay 600 for a cleaning they acted like it wasn't negotiable... everything is negotiable and they didn't try to see my perspective mind you... I live 3 miles from the store so it's not like they went out of their way exponentially!
Brandon Patel
Brandon Patel
20:33 30 Dec 22
I should have read the reviews from this company before hiring them. They overcharged for a replacement part I needed by over $300 (the part costs $129 online, they charged me $475). I will never use this service again, and neither should anyone.
Montville Commissioners
Montville Commissioners
19:52 20 Dec 22
From the office to the people who where apart of putting in our 20 new HVAC units at MHA, we thank you. Everyone was so polite and courteous.
Bonnie Tetro
Bonnie Tetro
17:36 21 Nov 22
R&W technicians just finished the yearly maintenance on my furnace. They answered a few questions I had concerning my heating system. They are professional and knowledgeable. The final price was reasonable. I will call them the next time I need anything for my heating system. - Bonnie T.
Lois Palmer-Alderson
Lois Palmer-Alderson
18:57 17 Oct 22
I have used R&W Heating for years and have been more than satisfied each time they come out. I use them for regular maintenance for both my furnace and A/C as well as dryer vent cleaning. I will never forget 2019 when my furnace stopped working on a cold Christmas Eve. No matter, R&W came out over the holiday and installed a new furnace for me. Their staff, mechanics and apprentices are always professional thoughtful and respectful. I have also had them install new thermostats and a humidifier. When my hot water heater blew, I wanted a heat pump replacement. R&W worked hand in hand with my electrician to install it. In short, they are a fantastic company to do business with in all capacities. I recommend them highly!
Daniel Civco
Daniel Civco
11:43 06 Oct 22
The two guys who cleaned my dryer vent were courteous, professional, and very thorough.
Kent Garrison
Kent Garrison
13:53 01 Oct 22
The Technicion was very professional and on time. Did a great job.
Jason Dickey
Jason Dickey
20:09 20 Sep 22
ANNA MANZI
ANNA MANZI
22:12 12 Sep 22
Never showed up while I waited. 6 hours
James Perkins
James Perkins
15:34 27 Jun 22
A few weeks ago I noticed that Condensate Water was leaking onto the basement floor from my Air Handler. I investigated and determined that the vertical drain pan had corroded and was leaking. Called R&W to get a quote and gave them all the info, Model Numbers/Part Numbers etc. They said they would have to schedule an inspection for $228. We scheduled the appointment for fist available time (2 weeks), they arrived on time, spent 10 minutes to tell me what I already knew. They took down the model number(which I already gave them) and charged me $228. One week later I received the quote. $700 for a new drain pan and $250 per hour with an estimated 3 hour to install. I told them $700 was excessive as I could buy OEM for $262 with tax and shipping. They said $700 was their price. I told them I bought the $262 drain pan and if they would quote installing it. They declined. They are overpriced, and appears to make excessive markup on their material.
Mick Mastalerz
Mick Mastalerz
09:57 25 May 22
R and W Heating does not disappoint! During the past heating season, my furnace went off like a gunshot, filled the house with black smoke, and definitely required an experienced technician to get it up and running again. No worries, R and W sent one of the most senior techs, Greg, and an apprentice to deal with the issue. From the moment they arrived until the moment they left, and for all In between I knew I was being taken very good care of. They identified the problem quickly, stayed on task diligently, and fixed my issue like magic, I had heat again! Beyond the service, the personnel were friendly, knowledgeable, and satisfaction oriented. All was explained in easy to understand terms, and the end result continues to be superior operating of my heating system. I could not have been happier with service from R and W, so happy I chose to use them, and will continue to do so for regular maintaining and not just service! Thank you R and W, one of my most favorite family businesses!
Antonio Grillo
Antonio Grillo
14:07 10 May 22
I cannot say enough good things about R&W Heating. We’ve been using them for the last 2 years for annual checks on our boiler. Just recently, our boiler, which was the original built in this house, at over 30 years old, started to give us trouble and began leaking. Rather than just putting a bandaid and fixing something that would most likely be needing a full replacement anyway, we decided to install a new system altogether. The staff at R&W were extremely helpful throughout the entire process. From Ashlee in the office assisting with paperwork and quotes and Rick coming over and spending time to talk to us about the process, our options, and explaining the way the system actually works, to Greg and the other techs that came and did the install in the amount of time promised, we couldn’t be happier. Techs were on time, phone calls and emails always returned quickly. The boiler runs way quieter than our old one, is more efficient and we couldn’t be happier with this whole process. We will continue to use this company for our annual check up and any repairs and would recommend R&W Heating to anyone.
Trevor Oubre
Trevor Oubre
16:02 02 May 22
They were 7-9 thousand dollars more expensive than the 20 other companies that came give us quotes for the exact same system from other elite dealers. Would highly recommend going with someone else.
Jean Ann Scaduto
Jean Ann Scaduto
15:58 27 Apr 22
Very pleased with the service last year and again this year. From the owner, office staff and the tech crew. I highly recommend R&W Heating Energy Solutions LLC.
Jamie Lavigne
Jamie Lavigne
19:27 13 Apr 22
I cannot even begin to tell you how wonderful R&W is. My husband and I decided this was the year we wanted to get rid of our huge, loud window AC and switch to a ductless A/C system. R&W from the first phone call was wonderful, informative and responsive. We had reached out to other companies but just didn't feel great about them (or couldn't even get a call back.) with R&W I got to speak with people in the office, and the techs that came to install and everyone was great and knowledgeable. We initially were only planning on putting units in part of the house, but after going over everything decided to do our entire house. We are so happy with the install and how well the system works. I highly recommend R&W - they are a great group of people.
Chris Smith
Chris Smith
19:09 28 Feb 22
Annual cleaning of oil burner furnace. Excellent. On time, clean, quick, and well trained. Highly recommend. Used for several years now, always great.
Jeff Mauri
Jeff Mauri
23:14 08 Feb 22
Called because I wasn't getting heat in one zone. Guy came out, diagnosed it in about 2 minutes. Couple days later, same problem.Second guy came out, he wasn't sure, said it might be the circulator. Told me that the first guy's training, "was 90% air conditioning."Stopped payment on the check and called first thing on Monday morning. No response. I called back a week later, then got a call back. Owner said he called the next day but my voicemailbox was full (it wasn't).Once I spoke with the owner, I claimed the problem was misdiagnosed, he said it wasn't and that the technician followed the proper protocol for what was wrong, yet I still had the same zone with no heat. My issue was that the technician was so sure about the problem, nothing like, "we can try and do this," or, "this may be the problem." They wound up replacing the expansion tank. The 2nd technician said that line didn't even go into the expansion tank.After what was basically a shouting match, he threatened to take me to small claims court. Careful with these guys if you use them, I wouldn't.
Eric Ploof
Eric Ploof
23:26 02 Feb 22
Daniel Hammett
Daniel Hammett
18:29 27 Jan 22
My wife and I moved to Salem almost 3 years ago and have been using R&W since then. We have our system regularly serviced by the technicians and have made emergency calls. R&W responded and took care of the problems, everyone I have spoken to, office staff and technicians have been excellent, courteous and professional.
Ian Dunn
Ian Dunn
22:47 14 Jan 22
Called the office with a no heat emergency on a very cold week. Technicians showed up in under 4hrs from my call to completely repair and service my oil boiler system from top to bottom. I work in the trades and I was throughly impressed with the quality of their work and pricing. My heat is better than ever.
Lisa Faber
Lisa Faber
20:13 14 Jan 22
I purchased a Viessmann heating system costing me approx. $12,000.00 two years ago. So far the motherboard had to be replaced twice , the fan in the can stopped working and it was not humming …it just stopped running altogether and now the circulator is humming so loud it radiates throughout my home and keeps me up at night. I calmly discussed my concerns, on how I felt this all should be covered with Rick the owner, and his voice escalated and he began screaming at me. My son overheard the conversation on speaker. I’ve owned a business since 1980. Customers are always right. You treat everyone with respect and they become your family. I’m not sure what to do because I cannot afford nor do I want to keep repairing this brand new system. What’s next ….? And I do not owe money.. A reputable honest owner of a business, should stand by their product if the parts are faulty. It may be a bit of a loss but it is so worth it in the long run. A satisfied customer that will refer your services to the community is what it’s all about. The opportunity was given to me with having to pay for brand new components and pay for labor. I’m not understanding the fairness here. I really don’t feel anyone feels my frustration at all. I’m a self employed single mother that purchased a brand new heating system that continuously has problems.
Matt Mulholland
Matt Mulholland
17:39 05 Dec 21
larry fitzsimmons
larry fitzsimmons
22:20 06 Nov 21
The Best
Wendy Parker
Wendy Parker
19:03 21 Jul 21
They came out Saturday 7/17 to assess our situation and fixed it today, 7/21/21. Highly recommended!
Jesslance Photo
Jesslance Photo
18:21 29 Jun 21
Highly Recommend! We were having an issue with our AC and after calling they were able to squeeze us in on a very hot stretch of days to come take a look. The problem was fixed fast and we look forward to working with R&W again!
mike ninteau
mike ninteau
11:05 28 Jun 21
I called to ask a question they where very helpful.
georgep1971
georgep1971
05:03 26 Jun 21
Great service.
Rolf G Hammon
Rolf G Hammon
23:44 19 May 21
I researched companies in the area who where Mitsubishi or Fujitsu Dealers and found R&W the best choice. From estimating to installation of two heat pumps with ductwork and all, this is the best I have experienced having been in the refrigeration business myself for over 40 years. The mechanics are super and very knowledgeable about everything they did. I would recommend them highly .
Chad Raasumaa
Chad Raasumaa
19:13 30 Apr 21
We had a water heater installed to our existing boiler and from the estimate all the way through install Rick and Kyle went above what I had expected. They were professional and made sure to answer all the questions I had. Very knowledgeable about the system and how to optimize what I currently had to address the lack of hot water I was experiencing. Kyle went as far as labeling what each valve/line did and how to switch the system from boiler fed to the cold water feed. Highly recommended using R&W Heating. Great local family owned business. 👍🏻
DONALD LUST
DONALD LUST
19:39 21 Apr 21
They are very professional and nice people, they are not cheap but you will get definitely get your mini split fixed if you are having a problem with it....well worth it
Mary Dolan Hinton
Mary Dolan Hinton
13:24 30 Mar 21
We would HIGHLY recommend R&W Heating. A former building inspector recommended the company to us to get our boiler replaced with a high efficiency model. Rick gave us a lot of information with price options, the office staff was really organized and responsive, and it was super easy to set up a Smart-E Loan through Core Plus to finance the boiler. We will definitely reach out to them for our future heating needs!
Brian Condon
Brian Condon
19:38 10 Mar 21
They did a great job!
leo bassett
leo bassett
17:38 09 Mar 21
I though that it was a pretty well organized place to work at,the people seemed to be pretty much laid back,and friendly,and their doesn't seem to be any drama going on,and the type of work that was presented to me is all with in my cayegory things which will indeed keep me busy through out the day which is great,it's the type of place that I could see myself devoting 100 persent of my time skills,and effort on a daily basis,thank you,sincerely yours Leo Bassett.
lindsayc2418
lindsayc2418
21:06 12 Feb 21
Kenny Welcome
Kenny Welcome
18:54 11 Feb 21
Laurel Porter
Laurel Porter
17:27 09 Feb 21
Kimberly Armstrong
Kimberly Armstrong
16:05 29 Jan 21
Kimberly Goodson
Kimberly Goodson
23:19 21 Jan 21
This is a family owned very professional and knowledgeable business that I would highly recommend!
Lesley Braren
Lesley Braren
13:50 06 Jan 21
The best service I have ever had for the heating system. In the last year they installed a new oil furnace/boiler and oil tank and had been doing yearly maintenance on the old system. Always friendly, courteous and knowledgeable.
MELISSA Yuchniuk
MELISSA Yuchniuk
18:37 19 Nov 20
As the Operations Assistant for Bouvier Insurance I have had the pleasure of working with the staff at R&W Heating Energy Solutions for about 4 years now. They always respond quickly when needed. They have replaced multiple systems within our building and have always provided the best price and value. You cannot compete with the customer service provided by the entire staff. They are friendly, courteous, and knowledgeable. The technicians always take the time to not only explain what needs to be done, but the importance of why it needs to be done. The office staff is always compassionate and efficient. I recommend R&W to everyone I know with confidence!
susan morris
susan morris
18:37 26 Oct 20
Very professional.hometown feeling friendly quality service
James Harmon
James Harmon
15:26 30 Sep 20
This was an annual cleaning service. The techs arrived with masks, were very polite, and they maintained cleanliness throughout the cleaning process, and they were on time, which is always a plus.
Scott Owens
Scott Owens
19:18 29 Sep 20
They provided a very long service window 10-2, which required me to take a day off of work, however the technician arrived at the very beginning of the window. The service was excellent, tech was knowledgeable, friendly, and answered all of my concerns. Not only have I found a new service company, but I feel like I gained a friend. Highly recommended.
Giles Norton
Giles Norton
13:40 25 Sep 20
This is everything you hope a local family owned business will be. They were responsive, knowledgeable, professional, and friendly. We had a problem with one of our minisplit units and they diagnosed it quickly and sorted out the issue. We will definitely be using them for all of our a/c needs going forward.
Robert Donlin
Robert Donlin
16:05 14 Sep 20
R & W Heating is a company that has great pride in their quality of work and service. They want their customers to be satisfied with their workmanship. Their office staff is very friendly and professional.
kamini Harjani
kamini Harjani
13:22 08 Jul 20
Worse Company ever RICK the owner very rude , not professional they said a diffrent Price before coming over than they charge you $25.00 fee and 3.5% credit card fees. NO THEY DONT EVER TELL you Anything UPFRONT THESE GUYS ARE RIPPOFF RUN RUN RUN they just want to collect money and not even do the job wanted to charge me $7000 to replace my unit which i got done by someone else for 200$ refil my unit with R_22. WHich they wanted to charge me $100 per pound for 6 pounds RIP OFF RUN
Bill Johnson
Bill Johnson
13:58 25 May 20
I had my Fujitsu heating/cooling units serviced last week. The technician, Jeff, showed up on time. He was friendly, courteous and thorough in performing the annual maintenance check. I was very pleased with this visit.
Mark Brochu
Mark Brochu
19:55 22 Apr 20
I'm not sure why I hadn't posted a review of R&W sooner. We've used them for two installs of a split ductless heating system now. All the people I've dealt with, from the owner to the technicians have all been extremely professional. No hesitations recommending them.
Macayla Schmidt
Macayla Schmidt
16:02 26 Mar 20
I would highly recommend this team in a heartbeat! There was such ease of setting up an appointment to investigate the issue we were having. The customer service that followed through the whole process was great. We will definitely be using R&W Heating Energy Solutions in the future, and I recommend you do as well!
Daniel Doble
Daniel Doble
17:46 10 Mar 20
Bob Tousignant
Bob Tousignant
16:30 05 Jan 20
Matt Aven
Matt Aven
11:05 17 Dec 19
Ben Racicot
Ben Racicot
20:58 13 Dec 19
I can’t say enough about the service of this company. I had a very bad experience with another company , took the day off work and the other company never showed. R&W came highly recommended to me. I am more pleased than ever. I work in service myself and am more than impressed with R&W. I moved into my condo in July and need my dryer vent cleaned and service for my furnace. They ( Lindsay) was so kind scheduling me and so helpful!!! I appreciate this company and will be using them from here forward.Thank you, Tammy North
William Poeta
William Poeta
18:12 27 Nov 19
Great service and knowledgeable staff. Always on time.
Jason Hartke
Jason Hartke
00:40 14 Sep 19
We had a home energy assessment a few weeks ago. The crew are very professional and knowledgable. They answered all of of questions and gave us great feedback to help us save money.
Linda Bean
Linda Bean
13:34 23 Aug 19
I have been with this company for many many years now. They are an excellent company and would highly recommend them. Very professional and easy to work with.
Charlene Woodcock
Charlene Woodcock
13:36 05 Jul 19
I just my air conditioning unit replaced. They did a great job. I have been using them for a few years. They always do quality work.
Robyn Dombrowski
Robyn Dombrowski
11:11 19 Jun 19
I just had my homes oil furnace/boiler to baseray heating system replaced due to pin hole leaks in the piping buried in the slab, boiler inefficiency and wanting the convenience of central air. Rick is always very patient, kind, knowledgable and never tries to sell you more than what you need. The guys were excellent! On time, super friendly, no breaks-just flat out work, super knowledgable as well and they cleaned up their mess at the end of each day. They took me through everything and answered all my questions. Cost came in a little lower than estimated. Woo-hoo! I had used these guys on a previous home for furnace maintenance for nearly 20 years. I will continue to hire them for anything I need in the future. Great experience and I love my new system!!! I highly recommend.
Sean Shoemaker
Sean Shoemaker
15:07 20 May 19
They have been my go to for heating and A/C since my previous contractor closed. Always great service and they never try to up sell you something you don’t need.
Dakota Beattie
Dakota Beattie
20:05 16 May 19
Fabian Silva
Fabian Silva
15:23 20 Feb 19
Scheduled a maintenance with this company, I was told that the technician would come between 12 to 3. Technician never showed up. Upon calling them back, the excuse was that someone in the office forgot to enter the work order in the computer.
Jennette Miller
Jennette Miller
16:36 17 Dec 18
Service is friendly and quick. Very honest company!
Calin Calabrese
Calin Calabrese
21:07 12 Dec 18
Quick, clean and friendly at all levels. Jeff was great. Second time he came. He takes the time to answer all my questions. Really appreciate it.
Gary Brackett
Gary Brackett
21:33 19 Nov 18
Had annual service done they were quick clean and efficient. Thank You.
Adrianus Luijkx
Adrianus Luijkx
16:53 06 Nov 18
Horrible experience.Im worikng on filing complaints with BBB
Rick Sevieri
Rick Sevieri
16:16 01 Mar 18
I have used R&W Heating on 2 of my home systems and at my office. R&W recently they replaced our oil furnace at the company. R&W strongly recommended us to go with Viessmann Model Furnace. For a few dollars more, the new furnace is so efficient it barley runs saving us a ton in fuel cost. Their team did a fantastic job as always.
Phyllis Freeman
Phyllis Freeman
16:47 02 Feb 18
They are always so nice and helpful. The technicians always get the job done the first visit.
Gavin Foley
Gavin Foley
14:51 03 Dec 17
Melody Joseph
Melody Joseph
18:04 28 Nov 17
Sherry Hedding
Sherry Hedding
14:06 05 Oct 17
These guys were knowledgeable, quick, thorough and very nice to work with. Same with office staff. It was a relief after having some not very good experiences with some other companies. I'm sticking with R & W!
R Lo
R Lo
16:21 01 Aug 17
Janine Pilney
Janine Pilney
16:07 01 Aug 17
We had central air installed in our home by R&W Heating and from beginning to end, we were beyond pleased with the process. From working with Rick, the owner, to our interactions and communication with Kyle and Greg, the HVAC technicians, there was a level of professionalism, knowledge, and care that went into this entire project. This was a big undertaking and a lengthy job and we couldn't be happier with the quality of work from start to finish. We highly recommend R&W Heating to anyone looking for high quality service and professionalism!
Dana Stark
Dana Stark
15:33 01 Aug 17
Best experience I've had with a heating company! Their technicians were very professional. I had a great experience with their office staff as well they were very helpful and understanding.
Ashlee Delaney
Ashlee Delaney
15:29 01 Aug 17
heidimsw
heidimsw
19:58 28 Jun 17
Bill Murach
Bill Murach
15:40 20 Jun 17
Brian Ennis
Brian Ennis
23:41 24 Apr 16
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